Frequently Asked Questions


What is Chadwick & Hanover?

Chadwick & Hanover is a full-stack payments platform that makes it easy to accept payments in your app or website. Our service replaces the traditional model of sourcing a payment gateway and merchant account from different providers.

Who can use Chadwick & Hanover?

Any organization who wishes to accept online-payments: Startups, Not-For-Profits, Large Online Retailers.

In which countries are Chadwick & Hanover services available?

We mainly operate in Colombia, Estonia, the Eastern Seaboard of the USA and Spain. However, we are open to discuss each specific case individually and provide the best solution possible.

What kinds of payments can I accept with Chadwick & Hanover?

ACH, SEPA, FPS in USD or EUR or you can receive cryptocurrency to your digital wallet. Merchants can use Chadwick & Hanover to accept Credit Cards — VISA, Mastercard, American Express.

How long does Chadwick & Hanover take to get an account?

It usually takes up to 48 hours for merchants after filling out our Sign Up form. However, in some cases, we may need to gather additional information about the potential partner — in this case, the merchant will be notified about the possible delay.

How soon will I get my money after the transaction is processed?

Most transactions settle within 48 hours.

Do you offer data portability?

We believe that our client has the total right to own his/her personal data and we are ready to share it with no hesitation.

Does a merchant need to assign extra costs for fraud protection?

Chadwick & Hanover ensures every step of each operation is protected within our sophisticated system and there are no extra costs.

What are your support hours?

We have 24/7 support and our support replies within a maximum 8 hours.


How does the merchant get charged during the transaction process?

Our standard transaction fee is taken directly from funds en route to our client. Our pricing is completely transparent: A client is charged with a standard of 2.5% per transaction + swipe fees (USD 0.2). There are no other fixed charges or monthly maintenance fees outside the transaction fee.

Is volume pricing available?

Volume pricing can be discussed individually in case of the large-scale merchant, processing a minimum 150,000 USD/129,000 EUR per month.

PCI Compliance

Does a merchant need to be PCI compliant and what does he/she need to do to become one?

Any merchant accepting credit card payments needs to comply with the latest PCI DSS rules. Otherwise, the card associations can suspend your ability to accept credit card payments if they find that you aren’t compliant.
A new client will be asked to fill in our simple compliance form and wait for the approval.

What are the charges for PCI compliance?

Any merchant account is provided with PCI compliance form with no additional charges.

Fraud Protection

What is Fraud Protection?

Chadwick & Hanover integrates the tool for merchants to help them automatically detect fraudulent transactions and mitigate risk. Fraud Protection gives merchants more control and insight into the decision process of their credit and debit card transactions. It does not cover alternative payment methods (APMs).

How much does Fraud Protection cost?

As mentioned above, Chadwick & Hanover does not charge its clients out of the fixed transaction fees, (or volume transaction cost, if agreed).

Is additional integration required to use Fraud Protection?

Chadwick & Hanover does not demand additional integration for new merchants unless they require to pass device data. We always recommend continuing to collect device data  from your client app.

How do I access Fraud Protection?

Go to the “Fraud Management” tab in your Chadwick & Hanover account control panel, enable Fraud Protection access and click the “Go to Fraud Protection Dashboard” link to access your performance dashboard and user interface where you can customize settings and filters that work the best for your business.
Please, be aware that some transactions might be declined due to suspicious nature detected by our fraud protection system.

Invoice Factoring

What is your Invoice Factoring rate and are there any extra costs that I have to pay?

Chadwick & Hanover Invoice Factoring standard rate is 10% of the entire balance, depending on the complexity of business. Exceptional cases may be eligible for as low as 8%.

Do I receive cash instantly before the invoice gets paid?

It is possible to receive 75-85% of the cash instantly, depending on the client’s profile: In this case, the merchant receives the rest of the money once the invoice is paid, subtracting our fees.

How much funding will I have access to?

Chadwick & Hanover offers funding between $25,000 and $5,000,000 based on your business review, personal FICO score and other factors.

Will I be charged with termination fees?

Although each client is valuable for us and we take care of each so they are motivated not to stop using our services, there are no termination fees imposed unless a merchant has an outstanding balance.

Does the company need an invoicing software to work with Chadwick & Hanover?

If our client does not have invoicing software, he can directly provide the details to us or easily upload the details of his issued invoices in his Chadwick & Hanover dashboard.

What kind of invoices do you accept?

We only accept Invoices of the completed service/product, that has been delivered and accepted by your customer.
The invoice should be delivered by the operating business, not by a consumer.

What kind of documents do I need to collect to qualify for the Invoice Factoring Service?

A merchant will be asked to provide:
Business organization document,
Recent tax return,
Bank statements,
Voided business check.

How often can I get funding?

You can request advances for as many invoices as you like and as often as you like, within your available credit line. For example, if your credit line is $50,000, you can get funded on invoices worth a combined total of $50,000 at any given time.

How fast do I receive the fund?

Once approved and confirmed, you will receive the initial 85 percent within 24 hours, by ACH electronic transfers or bank wire transfers. ACH transfers are free and the funds usually appear the next business day (but may take up to three). A bank wire costs $15 per wire and funds are typically available in your bank account the same day.

Does Chadwick & Hanover serve businesses that have been denied by the bank for a loan?

We consider our potential client’s credit history, focusing on the quality of his customers, not only his personal credit history.